Effective Date: 05.12.2025
Website: luxtended.com
Owner: Luxette (“we,” “us,” “our”)

1. Order Processing

You will receive an order confirmation and, when applicable, a shipping confirmation with tracking information.

Processing times may be extended during holidays, high-volume periods, or due to unforeseen delays.

2. Delivery Methods

Depending on your location and the type of product, delivery may occur through:

Standard or express courier services

Postal services

Digital delivery (for digital goods)

We reserve the right to choose the most appropriate carrier for your order unless otherwise specified.

3. Shipping Times

Estimated delivery times:

Domestic orders: [X–X] business days

International orders: [X–X] business days

Delivery times are estimates only and not guaranteed. Delays may occur due to customs, weather, carrier issues, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on your location, product weight, and selected shipping method.

Promotions or free shipping offers may apply based on order value or region.

5. International Deliveries

For international orders:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

We are not responsible for delays caused by customs inspections or processes.

6. Delivery Address

Please ensure your shipping address is accurate and complete.

We are not responsible for failed deliveries due to incorrect or incomplete address information.

If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

7. Tracking Information

When available, tracking details will be sent via email once your order has shipped.

Tracking updates may take 24–48 hours to appear after dispatch.

8. Delivery Issues

Contact us at [Insert Contact Email] if:

Your order has not arrived within the estimated timeframe

Tracking information shows an error

Your package arrives damaged

We will work with the carrier to investigate and resolve the issue.

9. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen shipments.

You may need to file a claim directly with the carrier.

We can assist in providing necessary information for the claim.

10. Refused or Undeliverable Orders

If an order is refused or returned as undeliverable:

A refund may be issued minus shipping fees and any return charges assessed by the carrier.

Reshipment is available upon request and payment of additional shipping costs.

11. Contact Information

For any delivery-related questions, please contact:
Email: info@luxtended.com