Refund policy
Return & Refund Policy
Website: luxtended.com
Owner: Luxette
Effective Date: 05.12.2025
1. General Policy
We want you to be satisfied with your purchase. This Return & Refund Policy outlines when and how you may return items purchased from luxtended.com.
This policy applies only to purchases made directly through our website.
2. Eligibility for Returns
To be eligible for a return:
The item must be unused, in its original condition, and in its original packaging.
All accessories, tags, and documentation must be included.
The return request must be made within 5 days of delivery.
Items that cannot be returned include:
Digital products after they have been delivered or accessed
Personalized or custom-made items
Clearance or final sale products
Items marked “non-returnable”
3. Return Process
To initiate a return:
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Contact us at info@luxtended.com with your order number and reason for return.
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We will provide return instructions and, if applicable, a return authorization.
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Return the item within 5 days after receiving approval.
Do not ship items back without prior contact, as we cannot guarantee processing of unauthorized returns.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service.
Luxette is not responsible for returns lost or damaged during transit.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Notify us within 48–72 hours of delivery.
Provide photos of the product and packaging.
We will repair, replace, or refund the item at no cost to you.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds are issued to the original payment method.
Processing times may take 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases of our error.
7. Exchanges
Exchanges are subject to item availability.
If an exchange is not possible, a refund will be issued instead.
8. Late or Missing Refunds
If you have not received your refund:
First check your bank account again
Then contact your bank or payment provider
9. EU Consumer Rights (If Applicable)
If you are an EU customer, you may have additional statutory rights under EU consumer protection laws, including the right to withdraw from a purchase within 14 days. These rights apply unless an exception under EU law applies (e.g., digital goods already delivered, custom items).
10. Contact Information
If you have any questions about returns or refunds, please contact:
Luxette
Email: info@luxtended.com